Category Archives : 05

Meet Krystal Xu – Career Mentoring Program between Outsource Institute and the University of Queensland (UQ)

Meet Krystal Xu

Outsource Institute of Technology’s Marketing Manager and Business Trainer and Assessor Hayley Gorlitz-Wilson is currently participating as a Mentor in the Business, Economics and Law (BEL) Faculty’s Career Mentoring Program at the University of Queensland (UQ). This Program puts high achieving, motivated students from UQ’s Faculty of Business, Economics and Law in contact with key industry professionals. Over the past few months, Hayley has been mentoring Krystal Xu, a Chinese student studying her Masters in Marketing and International Business.

About Krystal

Born in Changchun, China in 1991, Krystal has worked and studied all around the world from China to Japan, Vietnam and now Australia. Studying and working in a foreign country provides many unique challenges including adjusting to the country’s culture, learning their language or making new friends and creating connections. Whether it is your first time abroad or you’re a seasoned traveler, making a new home and starting work or university in a new country is a time of great change and can be a difficult process to navigate. This is something Krystal Xu has become highly accustomed to.

As a personal industry mentor, Hayley has been an invaluable source of experience and support as Krystal makes the transition from student to graduate later this year. When asked about her time spent working and studying around the globe and her experience with the Career Mentoring Program, this is what Krystal had to say.


Krystal’s Experience

1. Where did you complete your undergraduate study and what did you complete?
“I studied a Bachelor in Literature majoring in the Japanese Language. I spent the first two years at the Jilin University of Finance and Economics in China and the last two years in Japan at Hokkaido Bunkyo University. I also completed a Second Academic Certificate in Finance in China.”

2. Why did you decide to undertake your Masters in Marketing and International Business at the University of Queensland?
“I enjoy promoting what I like to all my friends, developing creative ideas and making these ideas known. It was for these reasons that I chose to undertake my Masters in Marketing. However, when I found out I could use my extra credits to finish another major, I also chose International Business to complement my postgraduate Marketing degree. This was because I wanted to learn more about global economies across the world as well as obtain an understanding and knowledge of international businesses and how they operate.”

3. Where have you worked in the past?
“My first part-time job was as a waitress at MMC Coffee Shop in Xinchitose Airport, Japan from 2013 to 2014. I also worked as a Shop Assistant Intern at Target in Lismore, Australia as part of a school exchange program for one week and a Shop Assistant at BOSCO MOTO (a motorbike clothing store) in Chitose, Japan for three months in 2014. More recently I have worked as a Global Marketing Director for eLightUp (a start-up WordPress company) in Hanoi, Vietnam for three months from 2016 to 2017. These days I volunteer as a Digital Marketing Executive to touch the Australian market.”

4. How do you find China, Japan, and Australia differ from each other in both a personal and professional sense?
“China is my hometown, I love her more than any other country. With the greatest population size compared to all other countries, Chinese generations are facing a highly competitive workforce with great expectations on developing and reforming China into a better country.

Everything in Japan has been developed to a near perfect level. Although Japan is a highly-developed Asian country with a strong economy where the people live in peace, the Japanese culture places a large social pressure on people. While it is easy to live and work in Japan with their easy-to-follow social rules present in their country’s culture, it is difficult to live there since I must behave as perfectly as I can.

Australia is a fantastic place for me to study, not only for the incredible education system but also as a way to experience a Western society. The Australian culture tends more towards the casual side of things where people enjoy life and having fun over a serious lifestyle. All ideas are welcomed and everything can be changed. Although it can be challenging at times to work in Australia and understand Australian’s fast-talking English and high-pace working style, it is also easy to settle down and enjoy the life.

All in all, I love these three countries including the food, the people and the cultures. I cannot be like this without any of them. I always say to myself: Behave as a Japanese, think as a Westerner, pride as a Chinese.”

5. How do you feel your mentor Hayley Gorlitz-Wilson supported you throughout your transition from student to graduate?
“Hayley is very knowledgeable and experienced on how to quickly execute logical ideas with her rich work experiences from working in marketing for so long. She is sweet and beautiful and helps me a lot! A lot!

Hayley taught me how to write a professional resume and cover letter and provided me with tips on the interview process. She helped me to gain a better understanding of the current marketing industry and its future and outlined a clear road map for me to follow in order to achieve my career aspirations. Hayley also taught me many structures on how to deal with practical problems in the workplace which helped to cover the gap between a student, a graduate and an employee.

I greatly appreciate everything Hayley has done for me. With her help, I successfully secured two digital marketing internships!”

6. What did you learn or take away from your participation in the BEL Career Mentoring Program?
“This Program has been extremely useful for me. Firstly, it helped to identify where my strengths and weaknesses lie and how to develop these. Secondly, I learned some practical ideas and structures on how to deal with certain problems and execute solutions. Thirdly, I was able to work out what I want to do once I graduate from The University of Queensland and how to achieve this in my future.”

7. What is your greatest hope for your career in the future and where do you see yourself in the next few years?
“I hope that I can promote and extend a Chinese brand’s presence across the world while assisting other Chinese students studying marketing at a university level to explore their potential and future career path. I also hope to become a Project Manager in the next two years and have the opportunity to work on my own company and/or brand.”

8. What do you like to do in your spare time? Where do your passions lie?
“I like traveling, shopping and gossiping with friends as well as sports such as yoga and running. My passions are about trying new things, for example just recently I tried rock climbing for the first time at Urban Climb which was super cool. I also enjoy cooking and eating delicious food!”

9. If you could do it again, would you choose the same career field?
“Yes, I would! I love marketing! I believe I can use my marketing background to create a great future.”


Krystal has proven herself to be a highly determined and resilient young woman, dedicated to putting in 100% effort into everything she undertakes and making the most of every opportunity that comes her way. Krystal has a very bright future ahead and Outsource Institute would like to wish Krystal all the best for her future endeavours!

If you would like to find out more information on Outsource Institute of Technology or Hayley Gorlitz-Wilson’s participation in the BEL Faculty’s Career Mentoring Program at the University of Queensland, contact one of our friendly Training and Development Specialists on 1300 136 904.​


Information for existing Careers Australia clients

Disclaimer: Outsource Institute of Technology wish to reassure our clients that we are in no way affiliated with Careers Australia. Outsource Institute are merely utilising our channels to communicate information with anyone who may have been affected by recent appointment of Administrators at Careers Australia.  With significant numbers of students impacted by these circumstances, Outsource Institute wish to ensure anyone seeking avenues to obtain further guidance with respects to their education has access to key contact details.


On Thursday the 25th of May the Board of Careers Australia appointed Administrators. Outsource Institute wish to encourage existing Careers Australia clients that have concerns about how to proceed, to please utilise the following contacts:

  1. Students with concerns about completing their training and wanting to discuss options can contact Training Queensland on 1300 369 935 or email
  2. Students with concerns about access to records or Statements of Attainment can contact the Administrator via (07) 3099 0203 or via email
  3. Students who are studying via VET FEE-HELP or VET students loan can also contact the Australian Government’s Student Enquiry Line on 1800 020 108
  4. Students or employers can lodge complaints with the Queensland Training Ombudsman on 1800 773 048 or , which has been established to assist with VET matters in Queensland.


There are some important things to keep in mind:

  • Careers Australia is still operational until such time as the administrators have made decisions about its future
  • Existing Careers Australia clients are to continue with their study until such time as further advice is provided
  • Existing Careers Australia clients are encouraged to please not enrol in other courses with other providers until Careers Australia have contacted you further
  • While this may be worrying, the government has protections in place to help students move to another provider if needed.

Is an apprenticeship your first step towards a management position?

Management positions in the trades are on the rise. The Australian Bureau of Statistics reported that there were 93,000 Construction Managers in Australia in 2016, an increase of 11,400 Managers since 2011. Of these Managers, 23.6% had a Bachelor degree while 17.4% had completed a Diploma or Advanced Diploma on top of their apprenticeship. So what does this mean for Apprentices?


Many people regard an apprenticeship or traineeship as a way to upskill, re-enter the workforce, start a new career path or enter a specific industry. However, an apprenticeship can lead to so much more than that, including business ownership or a management position.


What are trade apprenticeships?

Apprenticeships and traineeships combine training with working in a real job, for a real wage. They are formal training arrangements between an employer and an employee that can lead to a nationally recognised qualification. While an apprenticeship teaches you the skills and knowledge required of your chosen trade, it can equip you with so much more than that and lay the foundation for your success in later life.

How can an apprenticeship lead to a management position?

Entrepreneurs looking to make the leap into owning their own trade business should consider undertaking an apprenticeship first. Apprenticeships provide the opportunity to further your knowledge in a field you are passionate about and equip you with the skills and knowledge required for a management position in that area.


What does Outsource Institute offer?

An apprenticeship is just the beginning. If you’re thinking of undertaking an apprenticeship or traineeship, Outsource Institute of Technology offers a vast selection of programs across numerous industries, from short one-day courses to through to Advanced Diplomas. With various funding options available (please note: conditions apply).


Payment Plans

Our Payment Plans allow you to enrol in one of our nationally accredited and non-accredited courses. There is a simple application and best of all there are interest-free Payment Plans available for either six or twelve months, with the tuition fees spread across instalments as opposed to a lump sum payment.

To find out more, view our Payment Plans or contact one of our friendly training and development specialists today on 1300 136 904.

Turning a potential problem into a good solution

MRS Services Group Personnel

Pictured on the left in descending order: Alastair Savill, Ryan Williams (left) and Martin Whipp (right), Jacob Sweetman, Troy Leedham, Taane Carroll-Shuttleworth and Alan Groves holding their statements of achievement for the competencies required for onsite access.



Concerned about what you would do if you went to work one day to find that you or your staff were unable to enter a site due to new compliance standards requiring a higher level skillset? Learn how to turn this potential problem into a good solution.


Due to new competency compliance standards introduced in 2015 by local coal operators, Outsource Institute of Technology was approached by MRS Services Group to provide a customised skillset, training and qualification for their tradespeople working in both the Mechanical and Fitting base trades. These new specifications had highlighted to MRS that there was a gap between current skills and those required to meet the new standards to allow their tradespeople to continue working at specific sites within New South Wales.


In October 2015, using Outsource Institute’s flexible work-based training delivery method, Outsource Institute and MRS partnered to deliver MEM40105 Certificate IV in Engineering to MRS tradespeople. All course participants have now finished the modules required for onsite access. Since this initial partnership, Outsource Institute now has an ongoing relationship with MRS to provide customised training to their tradespeople.


With the constant technological advancements in today’s ever-changing society, a base trade may no longer be enough to take a technical worker through the duration of their career. This is why Outsource Institute partners with individuals and organisations like MRS, to offer training opportunities that assist tradespeople in gaining recognition for their current skills and enable them to upskill to a higher qualification if necessary.


It is becoming increasingly evident that organisations within the Mining, Engineering, Civil and Construction industries can benefit by aligning themselves with a trusted and knowledgeable registered training organisation (RTO).


For more information on Outsource Institute of Technology and the training offered, contact a staff member today on 1300 136 904.