Meet Krystal Xu – Career Mentoring Program between Outsource Institute and the University of Queensland (UQ)

Meet Krystal Xu

Outsource Institute of Technology’s Marketing Manager and Business Trainer and Assessor Hayley Gorlitz-Wilson is currently participating as a Mentor in the Business, Economics and Law (BEL) Faculty’s Career Mentoring Program at the University of Queensland (UQ). This Program puts high achieving, motivated students from UQ’s Faculty of Business, Economics and Law in contact with key industry professionals. Over the past few months, Hayley has been mentoring Krystal Xu, a Chinese student studying her Masters in Marketing and International Business.

About Krystal

Born in Changchun, China in 1991, Krystal has worked and studied all around the world from China to Japan, Vietnam and now Australia. Studying and working in a foreign country provides many unique challenges including adjusting to the country’s culture, learning their language or making new friends and creating connections. Whether it is your first time abroad or you’re a seasoned traveler, making a new home and starting work or university in a new country is a time of great change and can be a difficult process to navigate. This is something Krystal Xu has become highly accustomed to.

As a personal industry mentor, Hayley has been an invaluable source of experience and support as Krystal makes the transition from student to graduate later this year. When asked about her time spent working and studying around the globe and her experience with the Career Mentoring Program, this is what Krystal had to say.


Krystal’s Experience

1. Where did you complete your undergraduate study and what did you complete?
“I studied a Bachelor in Literature majoring in the Japanese Language. I spent the first two years at the Jilin University of Finance and Economics in China and the last two years in Japan at Hokkaido Bunkyo University. I also completed a Second Academic Certificate in Finance in China.”

2. Why did you decide to undertake your Masters in Marketing and International Business at the University of Queensland?
“I enjoy promoting what I like to all my friends, developing creative ideas and making these ideas known. It was for these reasons that I chose to undertake my Masters in Marketing. However, when I found out I could use my extra credits to finish another major, I also chose International Business to complement my postgraduate Marketing degree. This was because I wanted to learn more about global economies across the world as well as obtain an understanding and knowledge of international businesses and how they operate.”

3. Where have you worked in the past?
“My first part-time job was as a waitress at MMC Coffee Shop in Xinchitose Airport, Japan from 2013 to 2014. I also worked as a Shop Assistant Intern at Target in Lismore, Australia as part of a school exchange program for one week and a Shop Assistant at BOSCO MOTO (a motorbike clothing store) in Chitose, Japan for three months in 2014. More recently I have worked as a Global Marketing Director for eLightUp (a start-up WordPress company) in Hanoi, Vietnam for three months from 2016 to 2017. These days I volunteer as a Digital Marketing Executive to touch the Australian market.”

4. How do you find China, Japan, and Australia differ from each other in both a personal and professional sense?
“China is my hometown, I love her more than any other country. With the greatest population size compared to all other countries, Chinese generations are facing a highly competitive workforce with great expectations on developing and reforming China into a better country.

Everything in Japan has been developed to a near perfect level. Although Japan is a highly-developed Asian country with a strong economy where the people live in peace, the Japanese culture places a large social pressure on people. While it is easy to live and work in Japan with their easy-to-follow social rules present in their country’s culture, it is difficult to live there since I must behave as perfectly as I can.

Australia is a fantastic place for me to study, not only for the incredible education system but also as a way to experience a Western society. The Australian culture tends more towards the casual side of things where people enjoy life and having fun over a serious lifestyle. All ideas are welcomed and everything can be changed. Although it can be challenging at times to work in Australia and understand Australian’s fast-talking English and high-pace working style, it is also easy to settle down and enjoy the life.

All in all, I love these three countries including the food, the people and the cultures. I cannot be like this without any of them. I always say to myself: Behave as a Japanese, think as a Westerner, pride as a Chinese.”

5. How do you feel your mentor Hayley Gorlitz-Wilson supported you throughout your transition from student to graduate?
“Hayley is very knowledgeable and experienced on how to quickly execute logical ideas with her rich work experiences from working in marketing for so long. She is sweet and beautiful and helps me a lot! A lot!

Hayley taught me how to write a professional resume and cover letter and provided me with tips on the interview process. She helped me to gain a better understanding of the current marketing industry and its future and outlined a clear road map for me to follow in order to achieve my career aspirations. Hayley also taught me many structures on how to deal with practical problems in the workplace which helped to cover the gap between a student, a graduate and an employee.

I greatly appreciate everything Hayley has done for me. With her help, I successfully secured two digital marketing internships!”

6. What did you learn or take away from your participation in the BEL Career Mentoring Program?
“This Program has been extremely useful for me. Firstly, it helped to identify where my strengths and weaknesses lie and how to develop these. Secondly, I learned some practical ideas and structures on how to deal with certain problems and execute solutions. Thirdly, I was able to work out what I want to do once I graduate from The University of Queensland and how to achieve this in my future.”

7. What is your greatest hope for your career in the future and where do you see yourself in the next few years?
“I hope that I can promote and extend a Chinese brand’s presence across the world while assisting other Chinese students studying marketing at a university level to explore their potential and future career path. I also hope to become a Project Manager in the next two years and have the opportunity to work on my own company and/or brand.”

8. What do you like to do in your spare time? Where do your passions lie?
“I like traveling, shopping and gossiping with friends as well as sports such as yoga and running. My passions are about trying new things, for example just recently I tried rock climbing for the first time at Urban Climb which was super cool. I also enjoy cooking and eating delicious food!”

9. If you could do it again, would you choose the same career field?
“Yes, I would! I love marketing! I believe I can use my marketing background to create a great future.”


Krystal has proven herself to be a highly determined and resilient young woman, dedicated to putting in 100% effort into everything she undertakes and making the most of every opportunity that comes her way. Krystal has a very bright future ahead and Outsource Institute would like to wish Krystal all the best for her future endeavours!

If you would like to find out more information on Outsource Institute of Technology or Hayley Gorlitz-Wilson’s participation in the BEL Faculty’s Career Mentoring Program at the University of Queensland, contact one of our friendly Training and Development Specialists on 1300 136 904.​


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